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Return Policy
Return and Exchange Conditions
Product Quality Issues:
If the product exhibits quality issues such as damage, missing parts, or does not conform to the product description, the customer has the right to request a return.
Non-Quality Related Returns:
For returns due to non-quality issues—such as customer dissatisfaction or purchase errors—the request typically needs to be made within 30 days of receiving the product. The product must be in its original condition, with complete packaging and accessories intact.
All warranties commence from the date the product is received. Should a product malfunction within the warranty period due to manufacturing defects rather than misuse or accidental damage by the customer, we will honor returns.
30-Day Manufacturer’s Warranty: Defective goods (excluding those damaged post-receipt or due to misuse, and excluding issues arising from logistics) are covered under a 30-day manufacturer’s warranty.
Reporting Defective Items: Defective items must be reported and returned within the warranty period, ideally in their original packaging. When reporting a defect, please specify the issue and provide your order number. Items beyond the warranty period will not be repaired or replaced.
Our team is dedicated to quality assurance, thoroughly inspecting each item received from suppliers and manufacturers to prevent the dispatch of defective products to our customers. Unless specified otherwise, products will be shipped via standard shipping methods. Customers wishing to use expedited shipping services must cover the additional shipping costs.
Refund Processing Time: Refunds are processed within approximately 3-5 business days.
Special Instructions:
If you encounter quality issues during the warranty period, we will provide warranty service. Each product has a specific warranty period (contact us via email if the warranty period is not listed in the product description).
In such cases, please provide the following evidence:
Photos of Original Packaging: Images of the front and back of the original packaging.
Photos or Videos of Defective Goods: Documentation of the product's defects.
Proof of Product Failure: Photos, videos, or screenshots demonstrating the malfunction.
Steps to Follow:
What Should I Do if My Item Arrives Damaged?
In rare instances, mishandling by the courier might result in physical damage to your shipment, such as a cracked screen.
If possible, report the damage to the courier company's delivery representative before signing for the package. They will guide you through their claims process.
If you have already signed for the package, take photos showing the damage and contact your local courier/delivery company office to file a complaint. They will have a procedure in place to assist you in obtaining compensation.